Terms & Conditions
This web site and the related web sites contained herein (collectively, the “Site”)
make available information on hotels, resorts, and other transient stay facilities
(each a “Property”) owned, managed or franchised by
the Pancard Clubs Ltd. and/or its subsidiaries and affiliates (collectively,
“PCL”), and other travel‐related or consumer goods
and services. The Site, and the services of each of its modules, is offered exclusively
by PCL and/or its various third party providers and distributors.
The terms and conditions set out below (“Conditions”)
apply to your use of the Site including the use of the information services offered
on the Site.
In accessing, using, viewing, transmitting, caching or storing this Site or any
of its services, functions, materials, or contents, you shall be deemed to have
agreed to each and all the Conditions and notices in this Site without modification.
Further, you agree to be bound by these Conditions so please carefully read this
section before proceeding. If you do not accept these Conditions, you must refrain
from using the Site. These Conditions must be read in conjunction with any other
applicable terms and conditions governing the use of the Site.
The Site makes available information relating to hotels and resorts owned or managed
by the PCL , a company constituted under the laws of India, and
its subsidiaries, controlled entities, affiliates and related parties belonging
to PCL or being operated or managed by PCL.
The Site contains the name, trade and service marks, logos, devices and other valuable
trade and service marks owned by PCL or licensed to PCL
to distinguish its services and products (collectively referred to as “PCL
Intellectual Property”. PCL Intellectual
Property is protected from copying and simulation under national and international
laws and may not be reproduced, copied or otherwise used in any manner whatsoever,
on any material whether tangible or intangible, without the express prior written
permission and consent of PCL. Without limitation, you must not
use any of the said trade or service marks, either alone or in conjunction or combination
or variation with other trade and service marks, logos and devices:
In or as the whole or part of your own trademarks;
In connection with activities, products or services which are not undertaken or
provided by PCL.
The Site, including each of its modules, is the copyrighted property of PCL
and/or its various third party providers and distributors. The information, text,
graphics, images, photographs, videos, sounds, links and all other information and
software published or otherwise contained in the Site (“Information”)
are either owned exclusively by PCL or licensed by PCL
and except as specifically provided in these Conditions may not be copied, distributed,
displayed, reproduced or transmitted, in any form or by any means whether electronic,
mechanical, photocopying, recording, or otherwise, without the prior written approval
Without limitation you may not, without such approval from PCL,
create derivative works from any part of the Site or commercialise any Information,
products or services obtained from any part of the Site. Information procured from
a third party may be the subject of copyright owned by that third party. Unauthorized
use of the Site and/or the materials contained on the Site may violate applicable
copyright, trademark or other intellectual property laws or other laws. You must
retain all copyright and trademark notices, including any other proprietary notices,
contained in the materials. The use of such materials on any other web site or in
any environment of networked computers is strictly prohibited.
4. Your use
The Site is for your personal non‐commercial use and the Information may be downloaded
or printed by you solely for that purpose. You may use the Site, only if you are
at least 18 (eighteen) years of age and can enter into binding contracts (the Site
is not available for use by minors). You are responsible for maintaining the secrecy
of your passwords, login and account information. You will be financially accountable
for all uses of the Site by you and anyone using your password and login information.
The right to use the Information is a license only, not a transfer of title, and
is subject to the following restrictions:
The information may not be used for any commercial purpose or public display, performance,
sale or rental;
No copyright or other proprietary notices may be removed:
The information may not be transferred to another person;
Software may not be interfered with in any manner;
Every person downloading, reproducing or otherwise using the Information must prevent
any unauthorized copying of the Information;
You will only use the information for lawful purposes and in accordance with these
In addition, you agree that you will not use robot, spider, other automatic device,
or manual process to monitor or copy our web pages or the content contained herein,
without the prior written consent of PCL (such content is deemed
given for standard search engine technology employed by internet search web sites
to direct internet users to the Site).
PCL strives to ensure that the information is accurate and reliable.
You accept that all Information provided on the Site or any other material accessed
through the Site including via any Linked Web Site is general information and is
not in the nature of advice.
You also accept that all the Information is provided on an “as is” basis
and to the extent permitted by law, is provided without any warranty, representation
or condition of any kind whether express, implied, statutory or otherwise. You assume
all responsibility and risk for your use of or reliance upon Information and the
Site or any other material accessed through the Site including via any Linked Web
Whilst PCL seeks to ensure that the Information is reliable and
accurate, errors and omissions may occur and therefore, to the extent permitted
by law, PCL does not make or give any representation or warranty
(express or implied) of any kind as to any matter relating to the Site and any Linked
Web Site, including without limitation, as to merchantability, non infringement
of intellectual property rights or fitness for purpose.
In particular PCL does not warrant that:
The Information or any other material accessed through the Site including via any
Linked Web Site is reliable, accurate or complete including, without limitation,
information relating to prices and availability; or
Your access to Information or any other material accessed through the Site including
via any Linked Web Site will be uninterrupted, timely or secure.
PCL is not liable for any loss (direct or indirect) resulting from
any action taken or reliance made by you on the Information or any other material
accessed through the Site including via any Linked Web Site. You should make your
own inquiries and seek independent professional advice before acting or relying
on any such information or material.
PCL may from time to time update, modify or add to the Information,
including these Conditions and absolutely reserves the right to make such changes
without any obligation to notify past, current or prospective users of the Site.
Unless otherwise specified to the contrary all new Information shall be subject
to these Conditions.
PCL does not guarantee that the Site will operate continuously
or without interruption or be error free. PCL may suspend or discontinue
any aspect of the Site at any time without being liable for any direct or indirect
loss as a result of such action.
6. Liability Disclaimer & Exclusion
In no event shall PCL be responsible for any direct, indirect,
special, incidental or consequential loss or damage, however arising and whether
in contract, tort or otherwise, which you may suffer in connection with or arising
Your use of the Site or any Linked Web Site; or Your use of or reliance on Information
or any other material accessed through the Site including via any Linked Web Site
including without limitation, loss or damage by way of loss of profits, loss of
business opportunity, business interruption or loss of information.
These Conditions do not purport to exclude liability arising by any applicable law
if, and to the extent, such liability cannot be lawfully excluded, however, to the
extent permitted by law, all warranties, terms or conditions which would otherwise
be implied into these Conditions are hereby excluded.
Where applicable law implies any warranty, term or condition, and that law prohibits
exclusion or modification of any such warranty, term or condition, then the liability
of PCL shall include liability for any breach of such warranty,
term or condition but, to the extent permitted by law, the remedy for such breach
will be limited as follows:
If the breach related to services the remedy will be limited to the supply of the
services again or payment of the cost of having the services supplied again; and
The limitation of liability applies whether the alleged liability is based on contract,
tort, negligence, strict liability or any other basis even if we have been advised
of the possibility of such damage.
If you are dissatisfied with the use of the Site, or any of the products, services,
members, suppliers and/ or buyer offered in connection therewith or associated.
Therewith, as the case may be, your sole and exclusive remedy shall be to discontinue
use of the Site.
7. Specific Warnings
You must ensure that your access to and your use of the Site is not illegal or prohibited
by laws which apply to you.
You must take your own precautions that the process which you employ for accessing
the Site does not expose you to the risk of virus, corrupted data, worms, other
instructions or design that would erase data or programming or cause the Site or
any equipment or system to become inoperable or incapable of being used in the full
manner for which it was designed, or be subjected to malicious computer code, computer
program routine or process or other forms of interference which may damage your
computer system. Without limitation, you are responsible for ensuring that your
computer system meets all relevant technical specifications necessary to use the
Site and is compatible with the Site. For the removal of doubt, PCL
does not accept responsibility for any interference or damage to your computer system
which arises in connection with your use of the Site or any Linked Web Site.
PCL does not guarantee or warrant that any material available for
downloading from the Site or any Linked Web Site will be free from any virus, infection
or other condition which has contaminating or destructive properties. You are responsible
for taking sufficient precautions and checks to satisfy your own particular requirements
for accuracy of data input and output.
You must ensure that any information which you provide to PCL is
accurate and complete and does not contain any virus, malicious computer code, computer
program routine or process or other form of interference which may damage the computer
system of PCL or the Information or which may detrimentally interfere
with or surreptitiously intercept or expropriate any PCL system,
data or information.
8. Linked Websites
The Site may contain links to other web sites (“Linked Web Sites”).
Those links are provided for convenience only. PCL provides such
links solely as a convenience to you and for information purposes only. PCL
has not reviewed all of the information on these other websites.
You acknowledge and agree that PCL does not have any control over
the content or availability of Linked Web Sites and accepts no responsibility for
the content, privacy practices or any other aspect of Linked Web Sites.
Links with Linked Web Sites should not be construed as an endorsement, approval
or recommendation by PCL of the owners or operators of those Linked
Web Sites, or of any information, graphics, materials, products or services referred
to or contained on those Linked Web Sites, unless and then only to the extent expressly
stipulated to the contrary. If you decide to access the Linked Web Sites, you do
so at your own risk.
9. Hotel reservations
The reservations feature of the Site is provided solely to assist customers in determining
the availability of travel related services and products and to make legitimate
reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to
enter into the legal agreement constituted by your acceptance of these Conditions
and to use the Site in accordance with such Conditions. You agree to supervise all
usage by minors of this Site under your name or account. You also warrant that all
information supplied by you or members of your household in using this Site is true
and accurate and without limitation, or any false or fraudulent reservations.
You agree to be financially responsible for your use of the Site including without
limitation for all reservations made by you or on your account for you, whether
authorized by you or not. For any reservations or other services for which fees
may be charged you agree to abide by the terms or conditions of supply including
without limitation payment of all moneys due under such terms or conditions.
The Site contains details of hotel charges and room rates (including any available
special offers) for hotels and resorts owned or managed by PCL.
Hotel reservation terms and conditions of booking are set out on the Site and payment
will be in accordance with the procedure set out in such terms and conditions.
You agree that you will make only legitimate reservations in good faith for use
by you and your invited guests only, and not for other purposes, including without
limitation, reselling, impermissibly assigning or posting on third party web sites
or making speculative, false or fraudulent reservations, or any reservation in anticipation
No contract will subsist between you and PCL or any of its affiliates
in respect of any services or products offered through the Site unless and until
PCL accepts your order by e‐mail or automated confirmation through
the Site confirming that it has accepted your reservation, booking or order and
any such contract shall be deemed to incorporate the hotel reservation terms and
conditions of booking. Any other relevant terms and conditions relating to particular
services or products are set out in the Site.
You undertake that all details you provide to in connection with any services or
products which may be offered by PCL on the Site (including hotel
room reservations) will be correct and, where applicable, the credit card/debit
card/ cash card/internet banking which you use is your own and that there are sufficient
funds to cover the cost of any services or products which you wish to purchase.
PCL reserves the right to obtain validation of your credit card/debit
card/ cash card/internet banking details before providing you with any services
10. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate
immediately without the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by PCL
The provisions of these Conditions excluding, limiting and disclaiming the liability
of PCL will nevertheless survive any such termination.
You agree to indemnify and defend and hold PCL and our subsidiaries,
affiliates, officers, directors, agents and employees harmless from any claim or
demand, made by any third party due to or arising out of your breach of this agreement
or the documents it incorporates by reference, or your violation of any law or the
rights of a third party. PCL failure to act with respect to a breach
by you or others does not waive its right to act with respect to subsequent or similar
With respect to all communications made to PCL on or through the
Site including, without limitation, feedback, questions, comments and suggestions
(the “Communications”): (a) no right of confidentiality shall apply
to the Communications and PCL shall have no obligation to protect
the Communications from disclosure; (b) PCL shall be free to reproduce,
use, disclose and distribute the Communications to others; and (c) PCL
shall be free to use any ideas, concepts, know‐how or techniques contained in the
Communications for any purpose whatsoever, including, without limitation, the development,
production and marketing of products and services that incorporate such information.
PCL does not accept any liability for any failure by PCL
to comply with these Conditions where such failure is due to circumstances beyond
its reasonable control or as a result of any event of force majeure like acts of
god, fire, wars, sabotage, civil unrest, labour unrest, action of Statutory Authorities
or local or Central Governments, change in Laws, Rules and Regulations, affecting
the performance of PCL.
If PCL waives any rights available to it under these Conditions
on one occasion, this does not mean that those rights will automatically be waived
on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason,
the remaining Conditions shall nevertheless continue in full force.
You are completely responsible for all charges, fees, duties, taxes and assessments
arising out of the use of the Site.
PCL respects the privacy of the users of this Site. Your use of
By using our site, you consent to your personal information being processed as set
15. Governing Law
Substantive laws of the Republic of India.
Exclusive jurisdiction of the Courts in Mumbai.
Any disputes arising out of or related to the Site shall be governed by and construed
and enforced in accordance with, the laws of, India. Use of this Site is unauthorized
in any jurisdiction that does not give effect to all provisions of these Terms,
including, without limitation this paragraph. All disputes and causes of action
arising out of or connected with the Site, shall be resolved individually by
PCL, without resort to any form of class action.
16. Payment Terms & Conditions
Period Prior to Expected Arrival
An advance payment of 50% of the value of booking must be made at the time of booking
to reserve your room.
A confirmation voucher would only be released post 100% payment is received.100%
payments should be made 4 days prior to check-in, failing which booking/s will stand
cancelled without any prior notice.
No show(s) will be subject to 100% retention charge.
Amendments and changes to booking will be subject to rate policies or Terms &
Conditions mentioned on confirmation voucher/email.
17. Child Policy
Child above 5 yrs will be charged as per the child rate policy.
Check in / out Policy:
Check in : (As per the unit mentioned in individual voucher)
Check out : (As per the unit mentioned in individual voucher)
Early Check In and late Check-out are subject to availability and there may be additional
charges and taxes applicable.
For guaranteed early check-in, reservation needs to be made starting from the previous
For guaranteed Late check-out, reservation needs to be made for a extra night.
All check out prior to date agreed/ confirmed at the time of reservation will be
subject to a one nights charge.
Amendments and changes to booking will be subject to rate policies or Terms &
Condition mentioned on confirmation voucher/email.
18. Refund Policy
Refund amount will be ascertained as per cancellation policy and refund will be
paid to the customer within 20 working days after getting approval of the management
of PCL. The amount of Refund will be paid either through cheque
Amendments and changes to booking will be subject to rate policies or terms &
condition mentioned on confirmation voucher/email.
19. Travel Destinations.
Travel to certain destinations may involve greater risk than others. PCL
urges passengers to review travel prohibitions, warnings, announcements and advisories
issued by the India Government prior to booking travel to destinations. PCL
does not represent or warrant that travel to, or accommodations in, destinations
where services are offered via this site is advisable or without risk, and is not
liable for damages or losses that may result from travel to, or staying in, such
20. Advertising Disclosure, Accuracy
The descriptions posted on our product pages are the representations
of our suppliers. The Site may contain technical inaccuracies or typographical errors
or omissions. PCL is not responsible for typographical, pricing,
information, advertising or shipping errors. Advertised prices and available quantities
or services are subject to change without notice. PCL reserves
the right to make changes, corrections and/or improvements to the Site, and to the
products or services and programs described in such information, at any time without
21. Return to Site
To return to the Site, click where indicated. By doing so, you acknowledge that
you read, understood and accepted these Conditions.